Raising your concerns with us

At BNP Paribas Commercial Finance Limited we are committed to providing you with the best service possible. If for any reason you are not entirely satisfied with our service, please let us know. Your views are important to us and your feedback will help us improve the products and services we offer.

How to contact us:

BNP Paribas Commercial Finance Limited
Brockbourne House
77 Mount Ephraim
Tunbridge Wells

Tel: 0845 693 1433

Or you can use our complaint form here.

What we will do:
We will do our best to resolve your complaint quickly and where possible within 3 business days. If we have resolved your complaint to your satisfaction within this timeframe we will send you a Summary Resolution Communication. If your complaint is more complex and we are unable to resolve it immediately we will:

  • Provide a written acknowledgement of your complaint within 5 working days with the name and contact details of the member of staff investigating your complaint
  • If your complaint is still outstanding after 4 weeks, we will write to you and let you know when we will be in a position to issue our response
  • We will aim to provide you with a final response to your complaint within 8 weeks of receipt. If you are not satisfied with our final response, or 12 weeks have passed since you first raised your complaint with us, you may have the right to escalate your complaint to the Independent Ombudsman appointed by UK Finance
    • Details of the complaint escalation process to UK Finance are available via their website here.

      Registered Office Address: Brockbourne House, 77 Mount Ephraim, Tunbridge Wells, Kent, TN4 8BS. Registered in England No: 2713317.

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